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Device account recovery
The device is yours.
The account isn’t.
Scooters, bikes, mowers and diagnostic tools stay registered to whoever set them up first. If that account is gone, unreachable or simply not yours, you cannot use the device you paid for.
Unbindly handles the manufacturer’s unbinding process for you, from the first email to the released device.
Standard service: you pay after the unbinding succeeds.
How it works
Five steps, and you only do the first one.
The part that takes weeks is the part we take over.
- 01
Tell us the device
Brand, model, the identifier on the label, and a short note about what you are seeing. Two minutes, no account needed.
- 02
We check whether we can take it
Not every device can be released. We review yours and tell you yes or no, with the price, before any work starts.
- 03
We build the case
We put together the ownership file: purchase details, device identifiers, and how the device reached you. Missing the original receipt does not end the case.
- 04
We deal with the manufacturer
We open the case, answer every follow-up, and chase when it goes quiet. You get an update at each stage and never have to deal with a support desk.
- 05
You reconnect the device
Once the binding is released, you pair the device to your own account. On our standard service, that is also the point where payment becomes due.
- Ready when you are.Start a request
Supported brands
The devices we take on today.
Pick your brand to see what we need from you and where to find it.
Not listed? Choose “Something else” on the request form and we will tell you whether we can help.
What you pay
You pay when it works. Not before.
On our standard service you are charged nothing until the device is released to your account. The price is fixed when we accept your case, and it does not change.
Standard
Pay after it works
We review the case, build it and handle the manufacturer. Payment is due once the binding is released. If it is not released, you pay nothing.
Our default service.
Fast
Pay upfront, start now
Your case goes to the front of our queue and we start as soon as payment arrives. For when you need the device back soon.
Fast speeds up our side. The manufacturer’s reply time is theirs.
- We never ask for the previous account holder’s password, login, or cooperation.
- If your case cannot work, we tell you before it starts.
- Your device details and photos are used for your case only.
- Updates in plain language at every stage. No ticket jargon, no weeks of silence.
Questions
Questions people ask before they start.
Is this legal?
Yes. We act only for the lawful owner of a device, and only through the manufacturer’s own process. We do not bypass locks, alter documents, impersonate anyone or access accounts. If a device looks like it was not lawfully acquired, we decline the case.
I do not have the original receipt. Is that a problem?
No. Most second-hand devices come without one, and that is exactly the situation this service exists for. Tell us what you do have and we work from there.
Do you need anything from the previous owner?
No. We never ask for their password, login, email or cooperation, and we will never ask you for them either.
How long does it take?
Anywhere from a few days to a few weeks, depending on the brand. Almost all of that is the manufacturer’s response time. After we review your case we give you an estimate for it, and you get an update at every stage.
What happens if it does not work?
On Standard, you pay nothing. Some cases cannot succeed, and we check for that at the start so you hear it before any work begins, not after weeks of silence.
Do I need to create an account?
No. You get a confirmation email with a secure link to your request. From there you can follow progress, send us what we ask for, and reach us.
What happens to the documents and photos I send?
They are used for your case and nothing else. We pass the manufacturer only what your case needs, and we never sell or share your details for any other purpose. The privacy page has the detail.
Tell us what device is stuck.
Two minutes, no account. You get a clear yes or no before any work starts.